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Sign In Register Sign In Welcome back! Sign in to your account email Inncorrect email address Group Incorrect password Forgot Password? While most payment issues with this group do appear to eventually get resolved, the frequency of player complaints is alarming.
Due to their Not Recommended status we did not feel comfortable sending a review to any of the venues that previously made up the Virtual group.
The history of the various casino properties involved with the Virtual group is a long and negative one that focuses on a failure to pay players and where they did, payment taking excessive time.
The latter of these issues certainly persists today. Before we would consider changing our stance on these casinos, the complaint volume would have to drop considerably and no further negative behaviour would have to take place in the next three years.
Unfortunately, during , a large number of slow payment issue again began to crop up across this group. While the groups representatives have been very cooperative and the majority of issues do appear to get resolved, until such time as there is a significant drop off in these types of issues we can't justify changing the status of this group.
For references see Virtual Group Player Issues. To find out how our bonus ratings are calculated see Bonus Rating System.
Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account. Due to their Not Recommended status we have not tested the withdrawal time at the any of the casinos in the Ace Revenue or Gambling Wages group.
Due to the massive quantity of complaints related to slow payments from these groups, we believe withdrawals will take a minimum of 2 months.
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here. Casino asked for a phone verification, the next day they asked for it again.
Player confirmed that he got verified via a phone call, but to his surprise, when he made inquiry about his withdrawal status, he was asked once again for the verification documents.
No further information on this case. Black points: 18 1 for this casino. Account linked to ex-wife household, winnings canceled.
Player complained he won some money but after he asked for a withdrawal the casino refused to pay the winning because the player's ex-wife was a member.
The casino told to the player they would pay him half of the winnings as a gesture of a good will and ban the ex-wife from the site.
However, later the two players accounts were linked together and again the payout was refused, no more update since then, no reply.
Show 2 similiar complaints with 48 black points in total 2 for this casino. Player didn't receive payment, but he was not from a targetted country.
Player was listed as playing from UK, and as such he couldn't play with any free money bonus. Player's withdrawal request was denied, but there was no further information as to why, the promised contact by the finance department never came and the player's attempt for a contact via the live chat was terminated from the casino's side.
Complaints on related Planet 7 Casino Unspecified weak relation. Black points: 89 for this casino. The player had his withdrawal denied and his funds were seized, too, without an explanation from the casino.
The player, Quentin89, complained that after he made a withdrawal request, it was denied and all funds were seized from his account.
Player didn't understand why and contacted the casino but received no explanation. Finally, a higher casino mediator replied to his complaint and it has probably been resolved.
There is no update available at this time. Black points: 20 for this casino. Long verification process without getting any answers from the casino.
The player, Matt, made a request for withdrawal, sent over the necessary documentation for verification several times, but got no confirmation from the casino.
On one occasion, they canceled some of his winnings for a reason of not playing according to the rules. The player asked for an explanation, but none was given.
Black points: 9 for this casino. Tawni didn't respond to this reopened case and all. But we believe that the player received the rest of their money.
The player's three withdrawals were delayed for at least a month. There is no further information. Long withdrawal process due to a software issue ending with an account closure.
The player complained that after he had won and was about to request a withdrawal, the casino software was unresponsive. He was told to wait a few minutes but when he logged back into his account, it was closed.
The player had issues with affiliate casinos before and was not happy with the way the Canadian casinos treat their players.
Casino replied without any resolution offered to the player. No more update from the player. After an approved and processed withdrawal request, the player didn't receive their winning.
The player had their first withdrawal request approved in October, but ever since then, they were unable to get any accurate information on the withdrawal.
They were told that they would receive a tracking number of their payment two weeks prior they filled a complaint. The casino claimed a check was sent to them in December, however, in January they still didn't receive anything.
Player has probably been paid. Show 5 similiar complaints with 1, black points in total 44 for this casino. The casino didn't respond.
She was still missing the rest of her winnings and wrote another complaint to seek help in resolving this issue.
Unfortunately, the casino never responded to her new complaint and it stayed unresolved. The casino kept on promising them that they would receive it soon, but they didn't.
Complicated and delayed withdrawal and account verification processes. The player requested a withdrawal and sent all the documents needed for the account verification multiple times.
They were told that their withdrawal had been approved and would arrive soon, but that didn't happen. No further details are available.
Player received only a partial amount of their deposits back. The casino stopped communicating with them. The player found out that the upper management has decided to close all of her accounts she had opened at the casino's sister sites.
No more information is available. Complicated withdrawal process. The player tried to receive their winnings but the casino wouldn't accept their bank for payout but asked if their bank would accept international checks and they said they would.
In the end, the complaint remained unresolved. The casino stopped responding to the player. After the player requested a withdrawal and passed their account verification, they were asked to contact the casino via live chat to finalize it.
But there had been one problem because the casino had blocked them from the live chat and stopped responding to their emails and phone calls as well.
Ever since then, there had been no further information on whether the player received their money or not. The player passed their account verification but the casino wouldn't allow them to withdraw their funds.
No other information is available after that and the complaint remains unsolved. Black points: 99 2 for this casino.
After five weeks of waiting, the player received their first payment installment. Soon after that, the complaint was closed at that point. The casino didn't respond to the player's reopening of the complaint at all.
We believe it was just delayed and the player received all the money. The player got no reply from the casino after he requested withdrawal and sent the necessary documentation.
The player, Spoon, complained about the lack of information he received from the casino. He made a withdrawal request, sent over the necessary documents via fax and email and ever since that, he hasn't heard from the casino again.
He has been waiting for his winning for over a month. No reply from the casino, no more update available. Black points: 79 2 for this casino. Long withdrawal process, still no update from the casino after one month.
The player, Costa, was complaining that after his withdrawal request had been approved, he still didn't receive any payment one month later.
The casino customer support didn't provide any answers. No reply from the casino, no more update. Black points: 69 2 for this casino. The player's two withdrawal requests were approved but not received.
The player submitted two withdrawals but hasn't confirmed if they were paid and unfortunately, there is no further information about this complaint.
Black points: 53 1 for this casino. The player was waiting for the last payment to arrive. The player received all of their payment installments, but one.
The casino responded that the last payment was approved and sent, but it wasn't received by the player. Very long withdrawal process. The player's winning was approved for withdrawal, but one month later and they still were waiting for the payment.
There is no further update available. Long withdrawal processing - the player was waiting for over a month, no news from the casino.
The player, Godmatik, quoted the casino's terms and conditions where it stated 3 days for approval, 7 days for payment to be sent.
However, one month after the player submitted his withdrawal request, he still hasn't received any confirmation of approval.
No reaction from the casino, no more update from the player. The player was accused of multiple account holdings.
This player had requested four withdrawal which of two were already approved and the remaining two were still pending and they still didn't receive their money.
The casino claimed that they found out that there were several accounts associated with the player's account's IP address. They also said that they tried to contact the player multiple times via email but never received any response from the player.
The player said all their accusations were false. The player was having issues with the verification because he was getting a new driving license. The player was waiting for his payment but it couldn't be verified because of the missing documents.
The player was in the process of obtaining a new driving license and the whole process would take up to four months. Extremely long withdrawal processing for over two months.
The player is complaining about not receiving any payment and a lack of contact from casino support.
The player provided a wrong account number and because of that, the payment was delayed. The casino wouldn't issue another payment order until the wrong payment bounced back to the casino, meaning the usual months would be extended by another few months.
There have been no further updates about this case since then but we assume that the player has been paid in the end. The player had problems with receiving their money, changed the payment method after which part of the payment was missing.
Casino accommodated the player with an alternative way of payment after this incident. There is no further update ever since. Show 18 similiar complaints with 1, black points in total 32 for this casino.
The player was complaining about not being able to get his winning approved even though he had sent the documents for verification approximately seven times.
The player couldn't understand why the casino didn't receive the documents he had sent many times. Casino representative replied that she would check on this issue.
There was no more update since and we believe that the player was probably paid. Extremely long withdrawal processing.
The player is complaining about huge delays in payments. The player complained that he was told that he would receive multiple small payments within several months.
Being a VIP member, he felt that he had been mistreated by the casino. The casino replied that the payments would come soon. There is no update since and the player had probably been paid.
The winning was sent to the player via check but it was not eligible to be cashed out. The player complained that after she received a check from the casino and deposited it into her bank account, it was not possible to cash it.
The bank said that the accounts on the check to be debited from were nonexisting. The casino replied by giving the player contact information to Escalations Manager.
The player had been waiting for their winning for almost a year. The player was waiting for his approved withdrawals when suddenly the status of the payments was set to 'paid'.
Player contacted the casino about this mistake on many occasions. Casino replied after the player made this complaint. An extremely delayed payment which the player had waited for months and the casino wouldn't reply at all.
The player said he'd been waiting for his payments for months, contacted the casino for an update but got into a voicemail at each attempt.
After he made this complaint, the casino proceeded and the player received two checks. He was supposed to receive next check, but there was no more update since.
We believe that the player had probably been paid. Player had been waiting for the payment for months, things started to move after he made a complaint.
The player stated that he had been waiting for his winning for months. He had been contacting the casino via phone and they were never available to speak to him.
Finally, he filed a complaint online and received a reply from the casino about his payment being processed. No update since and the player has probably been paid.
Player had been waiting to receive his winning for a long time. The player stated that his withdrawal was approved at the end of November and was promised to receive the winning before Christmas.
However, in mid-January of , he still didn't receive anything. The player complained about not getting any of his winnings.
The player used to be a VIP member and had the first withdrawal approved in November and the second one in December However, in January , he still hasn't received anything and the casino support was not helpful to him either.
There was no reaction from the casino, no more update, the player has probably been paid. Extremely long withdrawal processing of a smaller amount. The player complained about a late payment of his winning.
About a one month after the player requested a withdrawal, they were approved but still hasn't received anything.
The casino reacted to the complaint but there is no more update since then and the player has probably been paid.
The player sent requested documents several times and almost two months later he was told one document was still missing.
The player complained about casino not processing the documents he sent for the verification. Later on, the casino's representative told him his withdrawal was being processed, but the player received an email from the casino saying that there was still one document missing.
The player had sent it a long time ago. No more update since then, the player has probably been paid. The player was unhappy because of the long withdrawal process of over two months.
Chris requested a few withdrawals. The casino mediator replied and reassured him some of the payments were sent out.
Long withdrawal process, the player has been waiting for his payment for over 2 months. The player complained about a huge delay in payment.
In the end, we believe that the player had been paid, no more update since. Verz long withdrawal process.
The player complained about not receiving his approved payments. The casino contacted him for further information about the withdrawal payment method, a casino mediator reassured him the payment was processed and would be received soon.
At the last update, the player has still been waiting for the payment, no more update since then, the player has probably been paid.
The player complained about not receiving his payment one month after he submitted a request. The casino told him a check would be sent out soon.
There is no more update from the player since then, he has probably been paid. The player has been waiting for the payment for over 2 months.
The player complained about very long withdrawal process. He wasn't expecting the payment to arrive with a 2-month delay. Long withdrawal process where the player has been waiting for the payment for over 3 months.
His account was terminated, the issue got resolved. The player complained about a payment request that was approved almost 4 months ago and still wasn't being transferred.
To add more, his account was closed for no reason given by the casino. Finally, the casino mediator replied and had a look at this issue, the player has probably been paid.
Long withdrawal process where the player had been waiting for his payment for over two months. Player was complaining that he'd been waiting for his winnings for 2 months, after several attempts of contact casino stopped communicating with him.
Long withdrawal process, the player was waiting for his payment for over a month. The player was complaining that after a withdrawal request was approved, their winning should've been received within business days.
When no money arrived, the player tried to contact the casino, but they didn't respond to such a request. The player complained about very long withdrawal process experience.
He said this was the second time he had a delayed payment and was asking others if it happened to them too. We believe the payment was received.
The casino said it was a bank issue and asked the player to open a new bank account. The player is complained about not receiving his winning.
The casino says they kept sending it but it was being withheld by the bank. The player asked for checks instead of wire transfer but the casino said check would be withheld too and asked the player to open a bank account in a different bank, which player refuses to do.
No reaction from the casino, no more update from the player, the player has probably been paid. The player received a check with his winning but it got refused by the bank.
The player was complaining that he did receive a check with his winning but his bank marked this check as fraudulent and none of the player's three banks met the casino's wire transfer rules.
Casino's representative replied that she would look into this. No more update from the player who we believe has probably been paid.
Delayed payment for over six weeks due to a withdrawal process. The player was complaining that despite him being a VIP member, his payment was purposely delayed.
When he asked the casino representative what happened, as he had complained before, he only got a vague reply. Long withdrawal processing, player was waiting for his payment for over 2 months.
Player was complaining about long withdrawal processing. The player kept contacting the casino but got no clear answer.
Long withdrawal process, the player had been waiting for their winning for over three months. The player was complaining because, despite a withdrawal request being approved, the payment was not transferred three months later.
In the end, the casino replied that the payment was sent for transfer. The player asked the casino for a proof but wasn't given any.